“...Purpose – The primary purpose of this paper is to assess and review fixed-line telecom customers' perception of the quality of after-sales services provided by...”

“...Purpose – The purpose of this paper is to empirically examine employee-retention strategies and performance in the Nigerian banking sector over the period...”

“...Purpose – The paper aims at identifying the knowledge gaps in the existing African leadership studies and argues in support of further research in the field...”

“...The papers in this ebook represent "best papers" that were selected during the 3rd International Business Conference (IBC) held in Zanzibar, Tanzania in 2009,...”

“...Purpose - The purpose of this paper is to examine the entrepreneurial intentions of undergraduate university students in Ethiopia by making a comparative...”

“...PurposeThe purpose of this paper is to examine to what extent evidence can be found for the presence of the Marshall–Lerner (ML) condition regarding the trade...”

“...PurposeThis study investigates the presence of portfolio diversification benefits for South African, Nigerian, Ghanaian and Kenyan fixed-income investors...”

“...PurposeThis paper has two purposes. The first is to provide a critical evaluation of current methods of measuring monetary versus non-monetary pro-poor growth...”

“...PurposeThe purpose is to establish the impact of trade on manufacturing employment in South Africa.Design/methodology/approachTwo techniques, the Pooled Mean...”