“...There are a number of main sections to this chapter, and all draw upon qualitative material from interviews with twenty-six leaders—mostly presidents but also...”

“...Research universities should be led by brilliant scholars, not merely talented managers. That, at its simplest, is this book’s underlying message. In proposing...”

“...In many walks of life, over the last two decades, expectations about service quality have risen and greater choice has driven competition. The movement toward...”