Technology, selection, and training in call centers

This analysis of establishment-level call center survey data from 14 countries in 2003-2006 explores relationships among technology, selection, and training for both newly hired and more experienced workers. The findings suggest, consistent with the more generic literature, that information and comm...

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Bibliographic details
Volume: 62
Main Author: Sieben, Inge
Grip, Andries de
Longen, Jessica
Sørensen, Ole
Format: Journal Article
Language: English
Zielgruppe: Trade
Place of publication: Los Angeles, CA New York State School of Industrial and Labor Relations, Cornell University 2009
SAGE Publications
Sage Publications, Inc
published in: Industrial & labor relations review Vol. 62; no. 4; pp. 553 - 572
Related: Research Centre for Educ and Labour Mark
RS: GSBE ERD
Data of publication: 2009
ISSN: 0019-7939
2162-271X
EISSN: 2162-271X
Discipline: Economics
Law
Subjects:
Online Access: Fulltext
Database: FIS Bildung Literaturdatenbank
NARCIS:Publications
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NARCIS: Datasets
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Academic OneFile (A&I only)
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