Analysis of Logistics Service Quality (LSQ) factors among Net Promoter Score (NPS) segments for third party logistics (3PL) industry in Jordan : development of LSQ evaluation framework & improvement matrix

Logistics Service Quality (LSQ) is considered one of the most important tools contributing to customer satisfaction which explains the concern of Third Party Logistics service providers (3PLs) in analysing, measuring and improving their LSQ. The limited research performed investigating LSQ and custo...

Full description

Saved in:
Bibliographic details
Main Author: Jum'a, Luay
Format: Dissertation
Language: English
Place of publication: Brunel University London 2016
Brunel University
Data of publication: 2016
Dewey Decimal Classification: 658.7
Discipline: Business
Bibliography: 000000046056705X
German Jordanian University
Online Access: available in Bonn?
Database: EThOS: Electronic Theses Online Service (Abstract)
EThOS: Electronic Theses Online Service
Networked Digital Library of Theses and Dissertations
Database information Databases - DBIS