Investigating the relationship between service quality dimensions, customer satisfaction and loyalty in Turkish banking sector An application of structural equation model

Purpose - Using the attitudes of students toward ideal banking services, the purpose of this paper is to examine the structure of banking-related SERVQUAL service dimensions with first-order and second-order confirmatory factors analysis. Following this, a study model was suggested to describe the r...

Full description

Saved in:
Bibliographic details
Volume: 36
Main Author: Yilmaz, Veysel
Ari, Erkan
Gurbuz, Huseyin
Format: Journal Article
Language: English
Place of publication: BINGLEY EMERALD GROUP PUBLISHING LTD 01.01.2018
published in: International journal of bank marketing Vol. 36; no. 3; pp. 423 - 440
Data of publication: 2018-01-01
ISSN: 0265-2323
1758-5937
EISSN: 1758-5937
Discipline: Business
Subjects:
Online Access: available in Bonn?
Database: Web of Knowledge
Social Sciences Citation Index
Web of Science
Web of Science - Social Sciences Citation Index – 2018
CrossRef
OpenAIRE
Database information Databases - DBIS