Dimensions of service quality in grocery retailing: a case from Turkey
Purpose - The purpose of this paper is to determine the difference between service quality dimensions of supermarkets and discount stores.Design methodology approach - The paper focuses on service quality dimensions of customers in supermarkets and discount stores. The study has selected one store f...
|Place of publication:||
Emerald Group Publishing Limited 23.04.2010
|published in:||Management research review Vol. 33; no. 5; pp. 413 - 422|
|Data of publication:||20100423|
Database information Databases - DBIS