Dimensions of service quality in grocery retailing: a case from Turkey

Purpose - The purpose of this paper is to determine the difference between service quality dimensions of supermarkets and discount stores.Design methodology approach - The paper focuses on service quality dimensions of customers in supermarkets and discount stores. The study has selected one store f...

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Bibliographic details
Volume: 33
Main Author: Torlak, Ömer
Uzkurt, Cevahir
Özmen, Müjdat
Format: Journal Article
Language: English
Place of publication: Emerald Group Publishing Limited 23.04.2010
published in: Management research review Vol. 33; no. 5; pp. 413 - 422
Data of publication: 20100423
ISSN: 2040-8269
EISSN: 2040-8277
Discipline: Business
Online Access: Fulltext
Database: Istex
Database information Databases - DBIS