FIPIA with information entropy: A new hybrid method to assess airline service quality

This study proposes “FIPIA with information entropy” as a new, hybrid method to assess airline service quality by identifying the most important priorities for airline passengers and producing recommendations to airline management for optimal resource allocation to improve service quality and custom...

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Bibliographic details
Volume: 76
Main Author: Atalay, Kumru Didem
Atalay, Buket
Isin, Feride Bahar
Format: Journal Article
Language: English
Zielgruppe: Academic
Place of publication: OXFORD Elsevier Ltd 01.05.2019
ELSEVIER SCI LTD
Elsevier B.V
published in: Journal of air transport management Vol. 76; pp. 67 - 77
Data of publication: May 2019
ISSN: 0969-6997
1873-2089
EISSN: 1873-2089
Discipline: Economics
Subjects:
Online Access: available in Bonn?
Database: Web of Knowledge
Web of Science - Social Sciences Citation Index – 2019
Social Sciences Citation Index
Web of Science
CrossRef
Academic OneFile (A&I only)
Database information Databases - DBIS