New development: Reintroducing the zone of indifference: disengaging the cogs of public service performance and citizen satisfaction

Citizen satisfaction is critical to evaluating the quality of public services; however, the relationships between performance and individual satisfaction remain unproven. This article creates important linkages narrowing the gaps between objective measures of performance and subjective measures of s...

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Bibliographic details
Volume: 34
Main Author: Charbonneau, Étienne
Kim, Younhee
Henderson, Alexander C
Format: Journal Article
Language: English
Place of publication: ABINGDON Routledge 04.07.2014
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
published in: Public money & management Vol. 34; no. 4; pp. 305 - 308
ORCID: 0000-0001-7005-6956
Data of publication: 7/4/2014
ISSN: 0954-0962
1467-9302
EISSN: 1467-9302
Discipline: Economics
Government
Subjects:
Online Access: available in Bonn?
Database: Web of Knowledge
Social Sciences Citation Index
Web of Science
Web of Science - Social Sciences Citation Index - 2014
CrossRef
Database information Databases - DBIS