Quality improvement strategies of highway bus service based on a fuzzy quality function deployment approach

In this study, fuzzy quality function deployment (FQFD) is used as a tool to improve service quality in the passenger transportation industry. QFD enables firms to hear the voice of the customer appropriately and integrate it with the technical language in design processes. However, the nature of un...

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Bibliographic details
Volume: 12
Main Author: Kurtulmuşoğlu, Feride Bahar
Pakdil, Fatma
Atalay, Kumru Didem
Format: Journal Article
Language: English
Place of publication: ABINGDON Taylor & Francis 07.02.2016
TAYLOR & FRANCIS LTD
published in: Transportmetrica (Abingdon, Oxfordshire, UK) Vol. 12; no. 2; pp. 175 - 202
Data of publication: 2/7/2016
ISSN: 2324-9935
2324-9943
EISSN: 2324-9943
Discipline: Economics
Subjects:
Online Access: available in Bonn?
Database: Web of Knowledge
Science Citation Index Expanded
Social Sciences Citation Index
Web of Science
Web of Science - Science Citation Index Expanded - 2016
Web of Science - Social Sciences Citation Index - 2016
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