Customers, Citizens, and Residents

The Semantics of Public Service Recipients

This article illustrates how customer and citizen can be exclusive in the current context in which governance exists and proposes a shift in public administration’s conception of citizenship. An examination of the impact of public administration vernacular on society is used to provide insight into...

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Bibliographic details
Volume: 41
Main Author: Lucio, Joanna
Format: Journal Article
Language: English
Zielgruppe: Trade
Place of publication: Los Angeles, CA SAGE Publications 01.11.2009
Sage Publications, Inc
published in: Administration & society Vol. 41; no. 7; pp. 878 - 899
Data of publication: 20091100
ISSN: 0095-3997
EISSN: 1552-3039
Discipline: Government
Political Science
Online Access: Fulltext
Database: Social Sciences Citation Index
Web of Science - Social Sciences Citation Index - 2009
Web of Knowledge
Web of Science
Academic OneFile (A&I only)
Database information Databases - DBIS