DRIVERS OF OPERATIONAL PERFORMANCE AND CUSTOMER RETENTION IN THE CHEMICALS INDUSTRY
South Africa has a vibrant chemical industry that contributes significantly to the socio-economic well-being of the country. However, due to ease of entry, there is a proliferation of businesses operating in this industry, which has increased the level of competition within the industry. Most busine...
|Place of publication:||
Social Sciences Research Society 01.01.2019
|published in:||International journal of business and management studies Vol. 11; no. 1|
|Data of publication:||2019-01-01|
|Database:||DOAJ Directory of Open Access Journals
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