Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era

This study reveals how to improve and define the issues of service quality in the airline sector after the outbreak of COVID-19, to what extent customer needs (important issues) and expectations (expected performances) will differ, and the priorities of airline sector managers in terms of resource a...

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Bibliographic details
Volume: 90
Main Author: Samanci, Simge
Didem Atalay, Kumru
Bahar Isin, Feride
Format: Journal Article
Language: English
Zielgruppe: Academic
Place of publication: OXFORD Elsevier Ltd 01.01.2021
ELSEVIER SCI LTD
Elsevier B.V
published in: Journal of air transport management Vol. 90
Data of publication: January 2021
ISSN: 0969-6997
1873-2089
EISSN: 1873-2089
Discipline: Economics
Subjects:
Online Access: available in Bonn?
Database: Web of Knowledge
Social Sciences Citation Index
Web of Science
Web of Science - Social Sciences Citation Index – 2021
Academic OneFile (A&I only)
Database information Databases - DBIS