Investigating the relationship between service quality dimensions, customer satisfaction and loyalty in Turkish banking sector

Purpose Using the attitudes of students toward ideal banking services, the purpose of this paper is to examine the structure of banking-related SERVQUAL service dimensions with first-order and second-order confirmatory factors analysis. Following this, a study model was suggested to describe the rel...

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Bibliographic details
Volume: 36
Main Author: Yilmaz, Veysel
Ari, Erkan
Gürbüz, Hüseyin
Format: Journal Article
Language: English
Place of publication: Bradford Emerald Publishing Limited 08.05.2018
Emerald Group Publishing Limited
published in: International journal of bank marketing Vol. 36; no. 3; pp. 423 - 440
Data of publication: 20180508
ISSN: 0265-2323
EISSN: 1758-5937
Discipline: Business
Online Access: available in Bonn?
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