Analysis of Logistics Service Quality (LSQ) factors among Net Promoter Score (NPS) segments for third party logistics (3PL) industry in Jordan: Development of LSQ evaluation framework & improvement matrix

This thesis was submitted for the award of Doctor of Philosophy and was awarded by Brunel University London. Logistics Service Quality (LSQ) is considered one of the most important tools contributing to customer satisfaction which explains the concern of Third Party Logistics service providers (3PLs...

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Bibliographic details
Main Author: Jum'a, Luay
Format: Dissertation
Language: English
Place of publication: Brunel University London 2016
Data of publication: 2016
Online Access: available in Bonn?
Database: BURA DSpace
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