Internet customer service method and system

An Internet customer service system (10) includes a product database (22) storing product data (24,26,28,30) associated with products available to a customer. The system (10) also includes an interface agent database (68) storing available interface agents (80) for interacting with the customer. The...

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Main Author: BROOKS, PAULA
JARRETT, JUSSI
HITCHAM, JOHN
ASHURST, COLIN
BURDETT, TIM
CARTWRIGHT, RACHEL
BRADBURY, SOREN
CLEAVES, PAUL
MURRELL, WILLIAM
AHDEKIVI, HEIKKI
TOLVANEN, JUSSI
ZUCKER, JOHN TODD
Format: Patent
Language: English, French, German
Place of publication: 14.11.2001
Related: FORD MOTOR COMPANY
Edition: 7
Data of publication: 20011114
Alternate Title: Méthode et système pour le service des consommateurs sur internet
Verfahren und System für den Kundendienst im Internet
Discipline: Medicine
Chemistry
Sciences
Physics
Bibliography: Application Number: EP20010302904
Subjects:
Online Access: available in Bonn?
Database: esp@cenet
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