Customer role ans skill trajectories in services

Customer behavior in services is usually perceived as volatile and unpredictable. However, this conceptual paper seeks to demonstrate that for service processes sharing certain common characteristics, one can find similarities in customer behavior patterns. On the basis of the extensive literature r...

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Bibliographic details
Volume: 14
Main Author: Chervonnaya, O
Format: Journal Article
Language: English
Place of publication: 01.01.2003
published in: International journal of service industry management Vol. 14; no. 3; pp. 347 - 363
Related: RS: GSBE METEOR T5
General Economics 0
Data of publication: 2003-01-01
ISSN: 0956-4233
1758-6704
EISSN: 1758-6704
Discipline: Economics
Business
Online Access: Fulltext
Database: NARCIS
NARCIS: Datasets
NARCIS:Publications
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