Customer-Oriented Employees: Blessing or Curse for Firms?
I investigate whether the presence of customer-oriented employees benefi ts fi rms in a competitive environment. Employees are defi ned as customer-oriented if they are interested not only in their wage but also in the well-being of their customers. I find that fi rms may obtain higher profi ts by h...
|Main Author:||Manna, Ester|
|Place of publication:||
|Online Access:||available in Bonn?|
|Database:||OpenAIRE (Open Access)
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